Last updated 29 August 2026.
This policy explains when you can cancel, when we replace or refund, and exactly how and when you get your money back. It is written to be specific, because a policy you cannot act on is of no use to you.
Every print is produced for you after you order, through our print partners. There is no shelf copy to put back. That shapes the policy below, and it is the reason we cannot accept a return simply because you have changed your mind.
You may cancel free of charge at any time before your order is dispatched — in practice a window of up to 4 business days from when you place it. Email hello@addresstoart.com with your order number and we refund 100% of the amount paid, with no deduction. Details in clause 1.
If your order arrives damaged, or is lost in transit, we replace it or refund you in full. Details in clause 2.
You may cancel free of charge at any time before your order is dispatched — in practice a window of up to 4 business days from when you place it.
To cancel, email hello@addresstoart.com or call +91 99999 66946 with your order number. Once an order has been dispatched it can no longer be cancelled, but it may still be covered under clause 2.
On cancellation we refund 100% of the amount paid, with no deduction.
We replace or refund in full if, within 7 days of delivery, any of the following applies:
Because each piece is produced to order, we do not accept returns for change of mind, or because the print suits the room differently than expected. We also cannot treat minor colour variation between your screen and the print as a fault — see our Terms.
You are never asked to pay to return or resend an item that arrived damaged, faulty or never arrived at all.
An unboxing photograph or video is not compulsory, but it settles a transit-damage claim quickly and we recommend taking one.
Your choice of a free replacement or a full refund of the amount paid. There is no restocking fee and no deduction.
| We initiate the refund | Within 3 business days of approving the claim |
| Credited to you | Within 5 to 10 business days of initiation |
| Method | Always to the original payment method, in USD |
The final leg depends on your bank or card issuer and is outside our control. We will give you the payment gateway's refund reference so you can trace it.
If money was debited but the order did not complete, or you were charged twice, the amount is refunded to the source. If it has not reached you within 5 to 10 business days, contact us with the transaction reference and we will pursue it with the gateway on your behalf.
If your address turns out not to be serviceable, or delivery fails for a reason not attributable to you, we cancel and refund in full.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 and the rules made under it, the details of our Grievance Officer are published below.
| Name | Surinder Kumar Ahuja |
| Designation | Proprietor and Grievance Officer |
| grievance@addresstoart.com | |
| Telephone | +91 99999 66946 |
| Address | SO MANY THOUGHTS, House No. 504, Sector 16A, Faridabad, Haryana 121002, India |
| Hours | Monday to Saturday, 10:00 to 18:00 IST (excluding public holidays) |
We will acknowledge every complaint within 48 hours of receiving it, give you a reference number, and resolve it within one month of receipt.
If you are not satisfied with the outcome, you may approach the National Consumer Helpline on 1915, or the consumer commission having jurisdiction, under the Consumer Protection Act, 2019.