Delivery & aftercare
Every piece is made to order, packed with care and shipped fully tracked and insured to the EU, UK, US and NZ. Something not right? We make it easy.
Production
We do not hold stock. Every canvas, poster and framed piece is printed to order on museum-grade cotton with archival inks rated for over a century of lightfastness. Production takes up to four working days before your piece ships.
You will receive a dispatch confirmation with a tracking link the moment your order leaves the studio.
Packaging
Rigid double-walled box with moulded foam corner protection. Corner seams are re-taped by hand before dispatch.
Rolled in a wide-diameter postal tube (never folded). Acid-free tissue protects the print surface during unrolling.
Wrapped in acid-free tissue, then corner-padded in a custom-sized box. Every shipment is fully insured.
Delivery estimates
Dispatch (up to 4 working days) plus transit time below. Customs inspection may extend these estimates for international shipments.
| Destination | Dispatch | Transit | Shipping cost |
|---|---|---|---|
| 28 countries — EU, UK, US, Canada, Australia, New Zealand, Japan, Singapore, UAE and more | Up to 4 business days | 3 – 4 business days | Free |
| India (gift delivery) | Up to 4 business days | 3 – 4 business days | Free |
Duties & taxes
Our prices are shown and charged in USD and do not include import duties, customs charges or local taxes. These are assessed by the destination country and are payable by the recipient. Please check your own country’s thresholds before ordering.
Returns & exchanges
Every piece is produced for you after you order, so we cannot accept returns for change of mind. You may cancel free of charge at any time before dispatch — email hello@addresstoart.com with your order number and we refund 100% of the amount paid.
Minor colour variation between your screen and the finished print is normal and is not a fault.
Every shipment is fully insured. If your order arrives damaged or faulty, or is lost in transit, email a photo to hello@addresstoart.com within 7 days of delivery — or as soon as tracking stops updating — and we will replace it or refund you in full, your choice.
You are never asked to pay to return or resend an item that arrived damaged or never arrived. We deal with the carrier claim on your behalf.
Have a specific question about your order or shipment? We are here to help.
Talk to the studio